Music reboots my phone

others have mentioned this as well on the VZW forums.

the freezing could be related to your mobile e-mail app.  is that turned on for you, and if so, do you have the notifications on?  if so, then turn the notifications to off.

This is happening to me also.  If it doesn't reboot, then the music just goes silent.  On Howard forums, there's a thread making mention of this and the thinking is that it's only when using headphones.  I concur.  I also turned off the email notifications and it still goes silent when transitioning between songs at times.  Yes, this is only when using headphones.

Well so far yes, it seems to be working just fine without headphones or earbuds plugged in. I've only ever used an older pair of Skull Candy though, so I suppose I'll give some other pairs a try.

this is rather odd and very disconcerning....

wish I could help you out more, but have you ruled out that the songs could be corrupted, or if you have any that are in a different format?

are you able to identify which specific songs the phone freezes up on?

by the way, are you sure you have the most recent software version, DG03?

I did some playing around with the corrupt song or CD idea and found that 1 CD seemed to cause problems with playback on my phone only. It plays fine on Itunes which I used to convert it. Every time I put any songs off this CD on my phone it would do that reboot thing that seems to be a common complaint. This particular CD was not in very good condition and I usually check the box in Itunes that says to use error correction. I'm still adding full CD's to my phone without problems. Every once in while I will toss a song from the suspect CD on and it always causes the reboot. When I delete it the problem goes away. I'm not sure if this is help but I am have positive results so far. Also I am only adding 1 or 2 Cd's at a time for now between testing playback just in case I have more than 1 problem CD. I hope this has been helpful. I welcome any other ideas or solutions that anyone has tried with success.

Even on the U370 which is a re-issue of the Reality, I experienced the same problem reported in the first post when headphones are plugged into the phone while playing music. The phone then can't read anything on the memory card.

But I found an alternative to turning the phone off/on or pulling the battery out every time this issue occurred. Instead, there's a way to restart the phone that's like when you reboot the computer.


go to the menu button on the main screen (four small boxs)

go to the bottom right corner and click it

go into settings & tools (bottom right again)

either scroll to bottom of list click into phone settings and select 'Phone Info'
or press Fn plus the asterisk symbol from the keyboard

flip the phone open so the keyboard is showing

press and hold Fn (button) along with # (button) at the same time

Fn plus # goes into "Test & Info -- User Lock"

enter all 0's example: 000000

choose "1 Field Test Menu",

then choose "6 EVDO",

and then choose "2 Clear Session"

You'll then see this message appear on the screen: "Hdr session clear ok!"

The phone will now restart itself.