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Author Topic: Mobile Email Alert Issues  (Read 4064 times)
komodo605
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« on: April 04, 2011, 12:28:13 PM »

I've been doing a lot of searching and couldn't find any discussions about this, so I have to ask you guys for help.  At work I like to keep my phone out on my desk but leave it on silent so it doesn't disturb those around me.  So I have the general sound settings as "All Sounds Off" which works fine with texts and almost everything else.  The one thing that isn't ever silent is when I receive Mobile Email notifications of a new email arriving in my inbox.  Anytime I get a new email my phone vibrates no matter what settings I try.  And there doesn't seem to be any option for the alert sound in the actual app settings.

I've had plenty of issues with the Mobile Email app before (previous versions used to reset my phone, etc.), but now this is the only problem I've been having with it (knock on wood).  Is there any way to turn off the email vibrate?  Or should I just turn off the email notifications altogether?

Thanks for your help!
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jaker
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« Reply #1 on: April 05, 2011, 06:50:24 AM »

i have the same issue.

my suggestion would be turn off the notification, or place the phone on something soft (like a stack of napkins) to offset any noise generated from the vibration.
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komodo605
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« Reply #2 on: April 05, 2011, 02:53:14 PM »

yea that's what I figured...  alright well thanks for the tip!

if anyone can figure this out or finds out about some update that fixes this, let us know
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komodo605
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« Reply #3 on: April 26, 2011, 08:29:03 AM »

looks like i found the solution...

over the weekend, I downloaded an update to the email app.  i just returned to work today and put my phone on silent, and it hasn't vibrated at all as emails were coming in.  i assume they got the app to coincide with what your sound settings are since i don't see any settings in the app itself.  i'll experiment more with it when i have time.

to get the update, go to:

menu > media center > browse & download > "Email Software Update".  there's another option called "Mobile Email - Latest Version", but i think thats just the actual app.

cheers!
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mMz
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« Reply #4 on: November 21, 2011, 07:58:21 AM »

you can also turn off the alerts in the Settings for that email account, you have to log in to the email account to get the Settings in that menu. You can set the alert to always, during certain hours, or never.

You can't change which sound it is as far as I have been able to find, though.
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