I thought one of the selling points of the Reality was the supposed "over the air" updates? Was I reading it wrong?
I may be wrong, but I believe you can't do over the air firmware updates, which is a core element to the OS. I believe the "over the air updates" meant for apps.
Pretty sure the phone has to be powered off to flash the firmware (SMEs will chime in to correct me if I'm wrong).
I just hit the Verizon store CS a couple times a year and have them flash my phone .... though I will say it's scrambled my contacts more than once.
OK, I'm correcting the above. Talked to Tech Support last night and asked the question "exactly what gets updated by "over the air update"? He said the firmware does get updated. He also noted that he's pretty sure you get a text msg that says a new update is available.
We'll see, huh?